Healthcare
Optum Technology
2014 – 2018

Health Benefits Tool

A centralized enterprise tool for searching member and group health insurance benefits — designed to eliminate inconsistencies and put the right information in the right hands.

The Problem

Benefit information scattered across too many places

Insurance benefit information was fragmented across multiple teams, applications, and databases. This forced manual updates in several places, leading to errors, inconsistencies, and content that lacked the clarity needed for health literacy. Representatives couldn't get accurate answers quickly, and members paid the price.

My Role
UX / UI Designer
Company
Optum Technology
Healthcare
Timeline
2014 – 2018
Deliverable
Enterprise Web Application
Approach

Rapid application design, end to end

01
Research
Studied existing enterprise information retrieval tools to understand patterns, conventions, and expectations for internal search applications.
02
Low-Fidelity Workflows
Developed low-fidelity workflows to refine information architecture before committing to visual design, ensuring the structure matched how users think about benefits.
03
Business Approval
Navigated the enterprise approval process, aligning stakeholders across teams on the single-source-of-truth direction before build.
04
Visual Design
Applied Optum branding guidelines to produce a final design that felt familiar and trustworthy within the existing product ecosystem.
The Work

From whiteboard to working tool

Discovery & Research
Information Architecture & Wireframes
Outcomes

A single tool. One source of truth.

Desktop
Mobile

Get in touch

Open to design roles and networking. Coffee anyone?

LinkedIn ↗ Resume ↓